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          SERVICE CONCEPT

          服務理念



          提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;

          全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。

          目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。


          SERVICE SYSTEM

          服務系統



          提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;

          全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。

          目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。


          圖片展示

           

          Expert in cross-border e-commerce and global precision machinery logistics solutions

           

          Door to Door

          A solution expert who can meet customer needs from one end of the supply chain to the other.

          跨境電商&全球精密機械物物流解決方案專家

          Door to Door 門到門

          從供應鏈一端到另一端均能滿足客戶需求的解決方案專家。

          People Oriented
          以人為本

          Service Priority
          服務優先

          Profit sharing
          利潤共享

          Logistics Services
          物流服務

          Logistics and transportation ——————

          Comprehensive Transportation And Logistics

          We are always committed to becoming a true comprehensive supplier of container logistics, connecting and simplifying customer supply chains through global end-to-end solutions, creating an easy and convenient logistics experience for customers.

          Our Goal

          For the semiconductor, liquid crystal, and OLED industries, it is possible to assist customers in managing their entire product cycle

          BUSINESS SCOPE

          Including inland service, packaging, customs declaration agency, freight forwarder (air/sea transportation) and precision machinery logistics service with professional workflow

          CONSISTENT LOGISTICS SERVICES

          Connect and simplify customer supply chains through global end-to-end solutions, creating an easy and convenient logistics experience for customers. Strive to provide the best consistent logistics services.

          About Us

          As a global logistics service provider, Metsen Supply Chain & Global Forwarding Co.,Ltd. is committed to its management philosophy of respecting people, prioritizing service, sharing profits, and providing customers with the most outstanding logistics services. We will provide innovative and flexible logistics services to; Putting People First; With the slogan of corporate culture, becoming the best partner and global enterprise for customers to create value in the logistics field We firmly believe that creating a truly industry-leading customer experience is not just a vision, but a passion. Our customer's business is based on transporting goods to the right market at the right time, which is precisely where our work enthusiasm lies.

          News

          International logistics, cross-border e-commerce logistics, bulk logistics, special containers, flat containers, international small packages, precision equipment logistics  

          新聞中心

          國際物流,跨境電商物流,大件物流,特種柜,平板柜,國際小包裹,精密器械物流 

          Contact information

           

          Phone:86 755 2510 1712

          E-mail:frank.cai@metsen.com.cn 

          Address:Room 1013, Shenhua Commercial Building, No. 2018, Jiabin Road, Luohu District, Shenzhen


          Give us the opportunity to contact you

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          版權所有:深圳市前海美晟供應鏈有限公司  粵ICP備19047919號-1.

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